Refund Policy

At pipboyignstore.com, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Below is our refund policy, which outlines the conditions and processes for returns and refunds.

Digital Products

Due to the nature of digital content, all sales of digital products (including but not limited to games, downloadable content, and subscriptions) are final and non-refundable, unless otherwise required by law. Once a digital product has been downloaded or accessed, we cannot issue a refund.

If you encounter technical issues with a digital product, please contact our support team for assistance before requesting a refund. We may be able to resolve the issue without the need for a refund.

Physical Products

For physical items, you may request a refund or exchange within 30 days of receiving your order, provided the product is unopened, unused, and in its original packaging.

To be eligible for a return, your item must be in the same condition as when you received it. You will need to provide proof of purchase (such as your order number) when submitting a return request.

Return Process

1. Request a Return – Submit a return request through our support system.
2. Ship the Item Back – Once your return is approved, you will receive instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
3. Refund Processing – After we receive and inspect the returned product, we will process your refund to the original payment method. Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Opened or used physical products (unless defective).
• Digital products that have been downloaded or activated.
• Gift cards or promotional codes.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs if applicable.

Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we may be able to cancel it and issue a refund. Once an order has been shipped, our standard return policy applies.

Exceptions

Refund requests outside the specified policy may be considered on a case-by-case basis, subject to approval.

For any questions regarding our refund policy, please reach out to our support team. We appreciate your understanding and cooperation.